The clarification process of complaints against services of TÜV SÜD Product Service as well as appeals on decisions of the certification bodies is a regulated procedure. A short description is available here [ PDF 61 kB ].
In the event of a complaint or appeal, please write in to the following:
TÜV SÜD Product Service GmbH
Support Certification Bodies CRT123
We will process sent in cases according to our procedures and you will be informed about a decision.